ENDEAVOUR PSYCHOLOGY

Effective Date: 1st July 2024

This Privacy Policy ("Policy") describes how Endeavour Psychology Pty Ltd ("Endeavour Psychology", "we", "us", or "our") collects, uses, and discloses your personal information when you use our website located at https://endeavourpsychology.com.au/ ("Website").

Endeavour Psychology is committed to protecting the privacy of our users and complying with all relevant privacy laws and regulations. These include but are not limited to:

• Australian Privacy Act 1988 (Cth) (Privacy Act): The Privacy Act regulates the collection, use, disclosure, and storage of personal information by organisations. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act. These principles set out clear guidelines for handling personal information in a fair and transparent manner.
• Victorian Privacy and Data Protection Act 2014 (Vic) (PDP Act): The PDP Act complements the Privacy Act and applies to Victorian public sector organisations. We comply with the Information Privacy Principles (IPPs) contained in the PDP Act if we collect your personal information in our capacity as a public sector organisation (such as through a government grant program).

Cookies

We may use cookies on the Website. Cookies are small data files that are stored on your device by a website when you visit the website. We may use cookies to:

• Track your use of the Website
• Improve the functionality of the Website
• Personalise your experience on the Website

Most web browsers allow you to control cookies through their settings. By using the Website, you consent to our use of cookies.

Information We Collect

We collect via encrypted email the following information when you submit a contact form on our Website:

• Contact Information: Name, phone number, and/or email address.

Why and How We Use Your Information

We may use the information you provide through the contact form to:

• Respond to your inquiries and requests.
• Send you administrative information related to your inquiry, such as service information, appointment confirmations, or appointment reminders.

Data Storage

We take reasonable steps to store your information securely. This includes using secure servers and databases and implementing access controls. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.

Your Rights

You have certain rights regarding your personal information:

• Access: You have the right to request access to your personal information that we hold. You can make a request for access to your personal information by contacting us. We will respond to your request within a reasonable timeframe.
• Correction: You have the right to request that we correct any inaccurate personal information about you. You can request that we correct your personal information by contacting us. We will take reasonable steps to correct any inaccurate information as soon he/she brings it to our attention.
• Deletion: You have the right to request that we delete your personal information. You can request that we delete your personal information by contacting us at [email protected] We will take reasonable steps to delete your personal information unless we are required by law to retain it.

To exercise any of these rights, please contact us using the details below.

How to Lodge a Complaint

If you believe that we have mishandled your personal information or breached the Australian Privacy Principles, you can lodge a complaint with us on the contact details below. We will investigate your complaint and respond to you within a reasonable timeframe.

If you are not satisfied with our response to your complaint, you can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC is the independent regulator for privacy in Australia. You can find more information about the OAIC and how to lodge a complaint on their website at https://www.oaic.gov.au/.

Disclosure of Your Information

We will not disclose your personal information to third parties except in the following circumstances:

• Service Providers: We may, with your consent, share your information with third-party service providers who assist us in operating the Website or providing our services. These service providers are obligated to keep your information confidential.
• Legal Requirements: We may disclose your information if required by law, such as to comply with a court order or subpoena.

It is unlikely that your personal information would be disclosed outside of Australia.

Privacy for Minors

Our Website is not intended for minors and accordingly do not knowingly collect personal information from minors. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will take steps to remove the information from our systems.

Changes to this Policy

We may update this Policy from time to time. We will notify you of any material changes by posting the new Policy on the Website. You are advised to consult this Policy regularly for any changes.

Contact Us

If you have any questions about this Policy, please contact Endeavour Psychology Pty Ltd at Suite 1, 240 Latrobe Terrace Geelong West, Vic, 3218 or telephone 03 5200 9730.